Version: 1.0
Introduction
This Policy explains how Marketer Online handles refunds for purchases made on:
https://houseofmarketing.online
We keep things simple and customer-first: a no-questions-asked 14-day refund policy applies to all purchases by EU/EEA consumers — even if the digital product or service has already been accessed or used.
This policy adds to, and does not reduce, your statutory rights.
1. Company Details & Contact
Legal Entity: Motmillers Kristaps — Entrepreneur Individuel
SIREN: 993 534 163
SIRET: 99353416300015
Registered Address:
RUE de la palud,
13001 Marseille, France
Email: info@houseofmarketing.online
Phone: +48732059488
Website: https://houseofmarketing.online
2. Scope
This policy covers:
Digital Products
- E-learning courses
- Tutorials
- Downloadable materials
- Certificates
Digital Services
- Development / consulting
- Implementation
- Maintenance
All deliveries are digital only — no physical shipping.
“Returns” refer to revoking access or cancelling services.
3. 14-Day Refund Policy
Eligibility
Refund requests must be made within 14 days of purchase.
No Reason Required
Simply email: info@houseofmarketing.online
Include your order ID.
Used Digital Content
Still eligible for a refund within the 14-day period.
Services Already Started
- Default: Full refund within 14 days
- If substantial custom work is completed → Pro-rata solution
After 14 Days
Refunds are not guaranteed but may be considered on a goodwill basis.
4. How to Request a Refund
Step 1: Email info@houseofmarketing.online
Step 2: Subject: Refund Request
Step 3: Include your order ID
Process
- Confirmation within 1 business day
- Refund processed within 14 days
- Refund issued via original payment method (unless requested otherwise)
- Access to digital content is revoked within 24 hours
5. Payment Method Specifics
Bancontact
- Refunds possible up to 365 days
- No chargebacks → contact us directly
Other Payment Methods
- Refunds returned to the original payment method
No Fees
We never charge any processing or administrative fees.
6. Subscriptions / Staged Services (If Applicable)
- Cancel anytime
- Full refund within 14 days of purchase or renewal
For milestone-based services:
- Full refund within 14 days
- Or optional pro-rata refund
7. Processing Times & Confirmations
- Refunds processed within 14 days
- Confirmation sent via email
If delayed:
- Check your bank / provider
- Contact us for assistance
8. Fraud, Misuse & Compliance
We may review cases involving:
- Repeated refund requests
- Abuse or fraud
All actions are taken fairly and in compliance with payment network rules.
9. Governing Law & Consumer Rights
- EU/EEA customers: Protected under EU law
- This policy exceeds minimum legal requirements
- Governing law: France (without affecting local consumer rights)
10. Changes to This Policy
We may update this Refund Policy from time to time.
Latest version available at:
https://houseofmarketing.online